![]() This is a sad, sad day, for I´m on a deadline. When I try to reauthorize it just says± license code invalid or already used. I know I can´t expect anything from EWQL for this, since the authorization process is a one/time thing only. I filed a support ticket to iLok, but obviously I still have no reply. This includes, amongst others, Hollywood Brass, Hollywood Gold, Ministry of Rock 2. After a software updates, all licenses are now gone from my iLok. BE BLOODY CAREFUL! I would hate to see you in the same boat mate, its just plain wrong. And the companies who own the software and sample libraries have turned their backs on those unfortunate users. They just vanished, no trace, no way of confirming them, just plain gone. Recently after an update with iLok many users have ‘lost’ their licences, and I mean LOST. They worry so much about protecting their software they end up shafting their customers!Īnyway, I hope you get it sorted but a word of warning… ILoks have always been a pain, and still continue too. And oh oh, how amazing the “Low Brass”-patches…! I can’t wait to upload some tracks here wherein it’s used The legato-slur patches, for the horns, violas, violins etc, are amazing. I’m sorry for my rant-out-of-annoyment post here on the AudioJungle-forums, but on the other hand I feel this ‘service’ is something fellow producers/musicians should definately know about!Īh well, on the bright side of things: Hollywood Strings & Brass are currently blowing me away. And WHAT?! People loose their licenses because of the company’s failure? They had to buy new licenses, costing hundreds to thousands of dollars? While I really like what the Hollywood-*-instruments have to offer, I should probably have chosen for another line of products (like VSL), for this is utter crap. I don’t even want to think about the horror while amidst a project. I hear your words about lost licenses and their replacement service. However, my account still has not been validated and activated, so this shouldn’t work really, yet it does. As a former software engineer I should know better that such actions are useless, yet all of the sudden the validation succeeded for some reason. I really have no clue how I managed, but in my desperate attempts to get the software licensed, I kept trying and trying to get it authorized through the Authorization Wizard. Typically the link won’t open, haah! What a bad comedy this company brings us. If you can’t even pay for a decently working web-platform, then puhlease, refrain from e-business. Such an anti-climax after all this waiting… I just SO hate it when companies who use e-business, fail at having a decent website. I’d expect something more for software this expensive. Apart from all those messages from people asking: “How to contact iLok?!”. And apparently there’s little to no info on the entire internet about how to contact them. Apparently they thought it would be nice to not put any contact information on their website. Well, then you decide to contact the iLok-company by phone. The EWQL-site is super-duper slow, as was the order-processing (had to wait like 10 or 11 days for it to start getting processed). Take on top that the entire order process was ‘a load’ as well. Sorry, I’m coming from the IT-world as a software engineer, and ugh, this is just utter crap. Obviously that’s not possible since the account is not yet activated. You go to the iLok-site, to their support section, and with everything you click, it requires you to login first to be able to ask for support. I always quadrupple-check these things, and I’m 100% sure I entered the correct data. You know how it goes: register something, wait for an email with therein a link to validate your address. I need to register an iLok-account, and so I did. So after having spend hours on making copies of the original DVDs, installing the stuff, regging my account, I still can’t use it. ![]() ![]() Yesterday I finally received my Hollywood Brass + Strings bundles, and some other EWQL-stuff, by mail.
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